Privacy policy

Last updated: October 2026

Chameli is operated by Shop Chameli Pty Ltd (ABN 68 699 328 259) in Sydney, Australia. We care about the people who wear our pieces, and that includes looking after your information. This policy explains what we collect when you visit shopchameli.com, shop with us or join our mailing list, why we collect it, and the choices you have. We handle personal information in line with the Australian Privacy Principles and, where they apply to you, the privacy laws of the country you live in.

What we collect

We collect only what we need to look after you and your order:

Contact details such as your name, email address, phone number, and billing and delivery addresses
Order details such as the pieces you buy, return or exchange, and your order history
Payment details, which are processed securely by Shopify and our payment providers. We never see or store your full card number
Account details if you create an account, such as your login and preferences
Messages you send us by email, Instagram or our contact form
Browsing information such as your device, browser, IP address, and how you move through our website, collected through cookies and similar technologies

How we use it

We use your information to:

Process, pack and deliver your order, and handle returns, exchanges and refunds
Reply to your questions and help with sizing, care and anything else you need
Send you our emails if you have signed up, including early access to new collections and the stories behind our prints
Understand how our website is used so we can improve it
Show you Chameli advertising on other websites and social platforms
Protect against fraud and keep our website secure
Meet our legal, tax and accounting obligations

Who we share it with

We never sell your personal information. We share it only with the trusted partners who help us run Chameli, and only what they need to do their part:

Shopify, which hosts our store and processes payments
Our delivery partners, including Australia Post and DHL Express, so your order reaches you
Our email provider, to send you emails you have signed up for
Analytics and advertising partners such as Google and Meta, to understand our website traffic and show you relevant advertising
Our accountants, advisers and authorities, where required by law

Some of these partners store information outside Australia, including in the United States, Canada and Europe. When your information leaves Australia, we take reasonable steps to make sure it is handled with the same care.

Shopify also uses some information about your interactions with our store to provide its own services. You can read how Shopify handles your information in the Shopify Consumer Privacy Policy.

Cookies

Our website uses cookies to keep your cart, remember your preferences, understand how the site is used and support our advertising. You can manage or block cookies in your browser settings, though some parts of the website may not work as well without them. To opt out of your information being used for targeted advertising, visit Your Privacy Choices. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out.

Our emails

You can unsubscribe from our emails at any time using the link at the bottom of every email. We will still send you emails about your orders, such as confirmations and tracking details.

Keeping your information safe

Your information is stored on secure systems run by Shopify and our partners. No system is completely secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep your information only for as long as we need it to look after you, run our business and meet our legal obligations.

Your choices and rights

You can ask to see the personal information we hold about you, correct it, or ask us to delete it. Depending on where you live, you may have further rights, such as asking for a copy of your information, restricting how we use it, or withdrawing your consent. To make a request, email hello@shopchameli.com. We may need to confirm your identity first, and we will respond within 30 days.

Children

Our website is not intended for children, and we do not knowingly collect information from anyone under 16. If you believe a child has given us their information, please contact us and we will delete it.

Concerns and complaints

If you have a concern about how we have handled your information, please write to us first and we will do our best to put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au. If you live in the UK or European Economic Area, you can also contact your local data protection authority.