Is my order a pre-order?
No, everything in Balcão is in stock and ships from Sydney within 1 to 2 business days. Payment is taken when you order, and we'll email you tracking as soon as your order ships. If you have any questions about your order, email hello@shopchameli.com.
Where are your pieces made?
Every Chameli piece is designed in Sydney and made in India in natural silk, linen and cotton, often in small runs.
How do I find my size?
See our Size Chart. Most styles are cut for a relaxed fit, and some come in two sizes, XS-S and M-L, designed to fit across that range. Still unsure? Email hello@shopchameli.com and we will help.
How should I care for my Chameli piece?
Follow the care label sewn into each garment. Natural fibres last longest with gentle washing, cool water and drying in the shade.
Why does my print look slightly different from the photos?
Our prints, embroidery and woven textures vary a little from piece to piece, and colours can look different on screen. This is part of the character of natural fabrics and small-run making.
How much is shipping and how long will it take?
Orders are dispatched from Sydney within 1 to 2 business days. Within Australia we ship with Australia Post: Standard takes 2 to 6 business days and Express takes 1 to 3. Rates, international delivery times and duties are in our Shipping Policy.
Do you offer free shipping?
Yes. Your first order ships complimentary, anywhere in the world, and it's applied automatically at checkout. After that, shipping is complimentary on orders over our regional thresholds, listed in our Shipping Policy. Join our email list for early access to new collections.
Do you ship internationally?
Yes, we ship worldwide. Import duties are already included in our international prices, so there's nothing more to pay at checkout or on delivery. For New Zealand orders, any duties and taxes are shown at checkout before you pay.
Can I return or exchange something?
Yes. See our Refund Policy for the return window and how to start a return.
My order has arrived damaged or not arrived at all. What do I do?
Email hello@shopchameli.com with your order number and photos, and we will sort it out with you.
Will a sold-out style come back?
Our collections are made in limited quantities and most styles are not restocked, so if you love a piece, don't wait.
Where can I find Chameli in store?
Our stockists are listed on our Stockists page. For wholesale enquiries, email hello@shopchameli.com.
How do I contact you?
Email hello@shopchameli.com or message us on Instagram @shopchameli.