Refund policy
A change of heart
Every Chameli piece is made to be worn and kept for many years. If yours isn't quite right, we're here to help.
Return window and costs
We accept change-of-mind returns within 14 days of delivery for Australian orders and 21 days for international orders. Return shipping is complimentary for store credit and exchanges. For refunds, a return shipping fee is deducted. See our Shipping Policy for your region.
Conditions
To be eligible for a return, pieces must be:
- Unworn, unwashed and unaltered
- Returned with all original tags and packaging attached
- Accompanied by your order number or proof of purchase from shopchameli.com
Full-price pieces
Full-price pieces can be returned for a refund to your original payment method, store credit, or an exchange for a different size.
Sale pieces and promotional codes
Pieces bought on sale or with a promotional code can be returned for store credit or a size exchange only. This doesn't apply to complimentary shipping codes. If you're unsure about fit, write to us at hello@shopchameli.com before you order and we'll gladly guide you.
Gift cards
Gift cards can't be returned or refunded.
Gift with purchase
If your order came with a complimentary gift:
- If you return your full order, please return the gift unused as well. Otherwise its value may be deducted from your refund.
- If a partial return takes your order below the qualifying spend, please also return the gift. Otherwise its value may be deducted from your refund.
- If you exchange and your order stays above the qualifying spend, the gift is yours to keep.
How to make a return
- Email us at hello@shopchameli.com within your return window with your order number and the pieces you'd like to return. We'll reply with your return instructions and label.
- Pack your pieces carefully, attach your return label and drop the parcel off.
- Once your return arrives and has been inspected, we'll process your refund or store credit within 3 business days. Refunds can take a further 5–10 business days to appear, depending on your bank. Store credit is sent by email and is valid for 12 months.
Faulty or incorrect items
If your piece arrives damaged, faulty or isn't what you ordered, please email hello@shopchameli.com as soon as possible with your order number and a photo. We'll offer a repair, replacement or refund in line with the Australian Consumer Law. Damage from normal wear, accidents, misuse or not following the care instructions isn't considered a fault.
Our prints and finishes are made by hand, so small variations in colour, pattern and stitching are part of each piece's character. They are the mark of the maker, not a flaw.
European Union
For orders shipped to the European Union, you may cancel or return your order within 14 days of delivery for any reason, provided pieces meet the conditions above. This right applies to full-price and sale pieces alike, and you'll receive a refund to your original payment method rather than store credit.
Please note
Original shipping charges aren't refundable unless your item is faulty or incorrect. Returns that don't meet the conditions above will be sent back to you at your cost. We may decline change-of-mind returns where there's a pattern of excessive returns. Nothing in this policy limits your rights under the Australian Consumer Law.
For any questions, contact hello@shopchameli.com.