Shipping policy

Every Chameli piece is packed by hand in Sydney and sent with care. Below is everything you need to know about how and when your order will reach you.

Your first order ships complimentary, anywhere in the world. After that, complimentary shipping applies on orders over the thresholds below.

Order processing

Orders are packed and dispatched within 1–2 business days. Our studio is closed on weekends and Australian public holidays, so orders placed then are dispatched the next business day.

Once your order is on its way, you'll receive a confirmation email with tracking details. During launch periods and sales, please allow a little extra time.

Australia

Standard shipping is complimentary on orders over $500 AUD.

Service	Cost (AUD)	Metro areas	Regional & rural
Standard	$10	2–4 business days	3–7 business days
Express	$15	1–2 business days	2–5 business days

Metro timeframes exclude Adelaide and Perth, which may take a day or two longer. Delivery times are estimates from dispatch and are set by our carrier; we can't guarantee them, but we'll always help if something goes astray.

New Zealand

We ship to New Zealand with Australia Post. Standard shipping is complimentary on orders over $500 AUD.

Service	Cost (AUD)	Delivery estimate
Standard	$20	6–10 business days
Express	$35	3–5 business days

International

We ship to all other countries with DHL Express. Delivery is complimentary on orders over the thresholds below.

Region	Cost	Complimentary over	Delivery estimate
United States	$25 USD	$600 USD	5–7 business days
Rest of world (including the EU)	$35 USD	$600 USD	5–10 business days

Shipping costs and thresholds are shown in your local currency at checkout.

Duties and taxes

For international orders, import duties are already included in the prices you see, so there's nothing further to pay at checkout or on delivery. For New Zealand orders, any duties and taxes are shown clearly at checkout before you pay.

If you return an order, your refund covers the price you paid, including any duties and taxes. Original shipping charges aren't refundable unless your piece arrives faulty or incorrect.

Changing your order

If you need to update your address or make a change, email us as soon as possible. Once an order has been dispatched, we're unable to change its delivery address.

Tracking and delivery

All orders are sent with tracking. Please check that your shipping address is correct before placing your order; we can't be responsible for parcels sent to an address entered incorrectly. We are unable to deliver to PO boxes with express shipping.

If your parcel is delayed, lost or arrives damaged, let us know within 7 days of the expected delivery date and we'll work with the carrier to put it right.

Returns

Change-of-mind returns are accepted within 14 days of delivery for Australian orders and 21 days for international orders. Full details are in our Refund Policy.

We provide a prepaid return label for every eligible return. Return shipping is complimentary when you choose store credit or a size exchange. If you choose a refund, a return shipping fee is deducted from your refund: