Terms of service

Last updated: October 2026

Welcome to Chameli. shopchameli.com is operated by Shop Chameli Pty Ltd (ABN 68 699 328 259), based in Sydney, Australia. In these terms, "Chameli", "we" and "us" refer to Shop Chameli Pty Ltd. By using our website or placing an order, you agree to these terms, together with our Shipping Policy, Refund Policy and Privacy Policy.

Your rights under Australian law

Nothing in these terms excludes, restricts or changes any right you have under the Australian Consumer Law or any other law that cannot be excluded. Where these terms seem to say otherwise, your legal rights come first.

Our pieces

We take care to show our pieces as accurately as we can. Our prints, embroidery and finishes are made by hand, so small variations in colour, pattern and stitching from piece to piece are part of their character. Colours may also look slightly different depending on your screen. Our collections are made in limited numbers, and a piece shown on the website may sell out before your order is confirmed.

Prices and payment

Prices are listed in Australian dollars and include GST for Australian orders. If you shop in another currency, the price shown is converted at checkout, and your bank may charge its own fees. Duties and taxes for international orders are explained in our Shipping Policy. Payment is taken in full when you place your order and is processed securely through Shopify. If a price is listed incorrectly because of an error, we will contact you before processing your order and you can choose to continue at the correct price or cancel for a full refund.

Your order

Placing an order is an offer to buy. Your order is accepted when we send your shipping confirmation. We may decline or cancel an order, for example if a piece is out of stock, if there is a pricing error, or if we suspect fraud or reselling. If we cancel, we will refund you in full.

Offers and codes

The complimentary first-order shipping offer is available once per customer and household. Promotional codes can't be combined unless we say so, have no cash value, and may be withdrawn at any time. We may cancel orders that misuse an offer.

Delivery and returns

How we deliver your order, and how to return or exchange a piece, are set out in our Shipping Policy and Refund Policy. Once your order has been delivered to the address you gave us, it becomes your responsibility.

Gift cards

Gift cards can be used on shopchameli.com only. They can't be exchanged for cash, and we can't replace a gift card that has been lost or stolen. Gift cards are valid for at least three years from the date of purchase.

Our content

Everything on our website, including our prints, designs, photography, words, logo and the Chameli name, belongs to us or to the people we work with. Please don't copy, reproduce or use it for commercial purposes without our written permission. You're welcome to share our pieces on social media and tag us.

Using our website

Please use our website for personal shopping only. You must not misuse it, interfere with how it works, try to access it without permission, or use it for anything unlawful. If you create an account, please keep your login details safe.

Reviews and comments

If you send us a review, photo or comment, you allow us to use it on our website and social channels, with credit where we can. Please keep anything you share honest and respectful. We may remove content that isn't.

Links to other websites

Our website may link to other websites, such as Instagram or our delivery partners. We are not responsible for their content or how they handle your information.

Our responsibility

To the extent the law allows, we are not responsible for any indirect loss arising from your use of our website or our pieces. Where the Australian Consumer Law limits our responsibility, our liability is limited to replacing or repairing the piece, or refunding what you paid for it.